PRODUCTS
Buyer Protection
Safe online shopping
Are you using cash on delivery for online purchases? Now you can use your card, knowing that you have a 100% money back guarantee if you don’t received your shipment. buyer protection is FREE stop paying extra 2-3 eur for each order that you did with Cash on Delivery.
100% Money back guarantee
If the consumer doesnt receive their order within 10 days
Get what you pay for
If the description doesnt match the order you received you get 100% money back guarantee
Zero cost on cash on delivery
You can save the cash on delivery cost which is on average 3€ + VAT
How to use
1
Make your purchase
Buyer pays Mypay and Mypay verifies the necessary documents before releasing payment to the seller.
2
Dispute your purchase
In case of non-delivery of the order to the buyer or the order doesnt match the description, the customer drops an email to Mypay with the transaction ID and a description.
3
Dispute resolution and refund
Mypay reviews the evidence submitted by the buyer and seller to mediate a resolution
- 100% Money Back
How to buy
Mypay Buyer Protection Does not apply for
- Custom-made goods that are significantly not as described
- Used goods
- Items that violet our policies
- Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims
- Unauthorised transaction claims reported more than 60 days after the transaction date
- Who is eligible for Mypay Buyer Protection?
- You didn’t received your purchased items
- The items are significantly different from what’s described
*If during the course of Mypay’s investigation we find enough evidence of fraudulent activities by the seller, we will exercise legal options and take necessary steps under the law.